1. Overview
At Doxify, we want you to be completely satisfied with your subscription. This Refund Policy explains the circumstances under which refunds may be issued for subscription payments.
2. Annual Subscriptions
All Doxify plans (Starter, Basic, Standard, Professional, Business, Enterprise) are billed annually. Since access to your page quota is granted immediately upon successful payment, we generally do not offer refunds for completed billing cycles.
3. Eligibility for Refunds
A refund may be considered in the following circumstances:
- Accidental duplicate payment: If you were charged twice for the same billing cycle, we will refund the duplicate charge promptly.
- Technical failure: If a critical technical issue prevented you from using the Service for a significant portion of your billing period and our team was unable to resolve it, we will consider a prorated refund.
- Request within 24 hours: If you contact us within 24 hours of your payment and have not used any pages (no conversions made), we will process a full refund.
4. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Requests made more than 24 hours after payment, except for technical failures
- Change of mind after using the service (pages already consumed)
- Dissatisfaction with AI accuracy — please verify conversions before importing into Tally
- Failure to use the Service during a paid period
- Account termination due to violation of our Terms & Conditions
5. How to Request a Refund
To request a refund, contact us within the applicable window with the following details:
- Your registered email address
- The date and amount of the payment
- The Razorpay Payment ID (available in your payment confirmation email)
- The reason for your refund request
6. Refund Processing Time
Approved refunds are processed within 5–7 business days and will be credited back to your original payment method via Razorpay. The time for the refund to appear in your account depends on your bank or card issuer.
7. Cancellation
You may cancel your subscription at any time by contacting us. Cancellation stops future billing but does not entitle you to a refund for the current billing period. You will retain access to your plan quota until the end of the current annual billing period.
8. Contact
If you have any questions about this Refund Policy, please reach out to our support team. We aim to respond to all queries within one business day.